The website www.lechioccioline.com is owned by Le Chioccioline srls with registered administrative office in Via Tosco Romagnola n. 1242 – 56021 Cascina (PI), registered with the Pisa Chamber of Commerce under number PI-252881 of the Company Register, tax code and VAT number 02465580500. Any information, support, request or complaint can also be forwarded to the postal address electronics lechiocciolinecosmetici@gmail.com.
This site is dedicated to the promotion and online sale of cosmetic products marketed by Le Chioccioline srls.
Purchases made on www.lechioccioline.com are governed by these general conditions of sale, which may be modified at any time by Le Chioccioline srls with effect from publication on the site. Sending the order by the Customer constitutes acceptance of the conditions of sale published on the site at that time. Le Chioccioline srls observes the legislation on distance contracts referred to in the articles. 50 and following of Legislative Decree no. 206 of 6 September 2005, as well as that relating to electronic commerce pursuant to Legislative Decree no. 70 of 9 April 2003. These general conditions must be considered an integral and substantial part of the contract.
Le Chioccioline srls invites the Customer to carefully read the conditions below, and to print them and/or save them on another durable medium accessible to him.
Art. 1 Definitions
1.1 - The expression "online sales contract" means the purchase and sale contract relating to tangible movable goods marketed by Le Chioccioline srls, stipulated between it and the consumer, as part of a remote sales system using telematic tools , organized by Le Chioccioline srls.
1.2 – The expression “Customer” means the consumer, a natural person who makes the purchase referred to in this contract, for purposes not related to any commercial or professional activity carried out by the same.
Art. 2 Object of the contract
2.1 – With this contract, respectively, Le Chioccioline srls sells and the Customer purchases remotely, via telematic tools, the tangible movable goods indicated and offered for sale on the website www.lechioccioline.com.
2.2 – The products referred to in the previous point are illustrated on the website www.lechioccioline.com and described in the relevant information sheets; the image accompanying a product may not be perfectly representative of its characteristics, but may differ in colour, size and accessory products.
2.3 – These general conditions of sale do not regulate the supply of services or the sale of products carried out by third parties who use direct links to the website www.lechioccioline.com through banners or other hyperlinks. Le Chioccioline srls cannot under any circumstances be held responsible for the provision of services promised by third parties or for the execution of electronic commerce transactions between Le Chioccioline srls customers and third parties.
2.4 – Le Chioccioline srls reserves the right not to process orders received from users who are not "Customers", as well as any other order that does not adhere to the commercial policy of Le Chioccioline srls.
Art. 3 Stipulation and conclusion of the contract
3.1 – The contract between Le Chioccioline srls and the Customer is concluded via the Internet by accessing the Customer at the address www.lechioccioline.com, where, following the procedures indicated, the Customer will formalize the proposal for the purchase of the goods referred to in points 2.1 and 2.2 of the previous article.
3.2 – The purchase contract is concluded by completing the following procedure, which can always be corrected, modified and cancelled, up until the order is sent:
- by accessing the website www.lechioccioline.com the Customer, after registering for the purchase, must add the desired products to the cart, complete all the subsequent pages, following the instructions, and electronically transmit the page with all the data to Le Chioccioline srls personal and purchase order;
- the order page contains a link to these general conditions of sale and also contains information on the main characteristics of each product ordered and the relative price (including VAT), the type of payment you have chosen for the purchase, the conditions for the delivery of the products, the contributions required for delivery and transport as well as references to the general terms and conditions for the return of products purchased online;
3.3 – The order sent by the Customer will be binding for Le Chioccioline srls only if the entire order procedure has been completed regularly and correctly, without any error messages being highlighted by the website, and after sending by part of Le Chioccioline srls to the Customer with an order confirmation email. The email contains the details of the Customer and the order, a summary of the general and specific conditions applicable to the contract, the price of the goods purchased, the chosen means of payment, the transport costs and the shipping address to which the order will be sent. goods. The Customer undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections to Le Chioccioline srls at the addresses indicated above.
3.4 – By placing an order, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept these general conditions of sale. By placing the order, the Customer expressly acknowledges that this implies the obligation to pay the price and other amounts due pursuant to these general conditions of sale. The contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous point.
3.5 – Le Chioccioline srls may not accept and process the order if the products are no longer available. In this case the Customer will be informed via e-mail.
3.6 – The contract stipulated between Le Chioccioline srls and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Le Chioccioline srls. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way.
4 Payment methods
4.1 – The accepted payment methods are as follows:
- CREDIT CARD – Credit cards from the major international circuits and prepaid and rechargeable cards issued by banking institutions present in Italy and part of the circuits: Visa, MasterCard, Maestro, American Express, Discovery are accepted through the Stripe payment gateway.
- APPLE PAY – It is possible to pay through Apple Pay only by browsing the site from an Apple device configured for payments.
- BANK TRANSFER – In case of payment by bank transfer, the order will be processed following verification of the actual crediting of the sum due to the current account held in the name of Le Chioccioline srls.
4.2 – In the event of unavailability, even temporary, of the requested products, Le Chioccioline srls undertakes not to charge the Customer the corresponding price. In the event that the order has already been transmitted and the price has already been paid for the items that are no longer available, Le Chioccioline srls will refund the Customer the entire amount paid for those items.
4.3 – All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the customer. If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved pursuant to art. 1456 cc The Customer will be informed via email communication.
4.4 – Communications relating to payment and the data communicated by the Customer when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
Art. 5 Delivery methods
5.1 – Le Chioccioline srls will deliver the products purchased via express courier to the address indicated by the Customer at the time of the order, as confirmed in the summary email referred to in point 3.3
5.2 – Orders will be processed as soon as they are received. Le Chioccioline srls undertakes to deliver the products in the shortest time possible and in any case within 30 days from the date of conclusion of the contract.
5.3 – The goods shipped will be checked and delivered to the shipper intact and without defects. Le Chioccioline srls cannot be held responsible in any way for any delays or damage attributable to the fault of the shipper.
5.4 – If the ordered goods are refused, Le Chioccioline srls will charge the Customer for the return transport costs.
Art. 6 Responsibility
6.1 – Le Chioccioline srls assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the Internet network, in the event that it is unable to execute the order within the times established by the contract. 6.2 Le Chioccioline srls will also not be responsible for damages, losses and costs suffered by the Customer following failure to execute the contract for reasons not attributable to it, and unless they depend on acts or omissions of Le Chioccioline srls, the Customer having the right only to full refund of the price paid and any additional charges incurred.
6.3 – Le Chioccioline srls cannot be held responsible for the information, data and any technical or other inaccuracies that may be contained in the site, if they have been communicated by third parties and have been verified by Le Chioccioline srls according to ordinary criteria diligence.
6.4 – Le Chioccioline srls assumes no responsibility for any fraudulent and illicit use that may be made by third parties of credit cards, and other means of payment, upon payment of the purchased products, if it demonstrates that it has adopted all possible precautions based on ordinary diligence.
Art. 7 Right of withdrawal
7.1 – Pursuant to Legislative Decree 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating in the order form to Le Chioccioline srls a VAT number reference), has the right to withdraw from the purchase contract if for any reason you are not satisfied with the purchase itself, without any penalty and without specifying the reason, within 14 working days of receipt of the product, by sending a certified e-mail to lechiocciolinesrls@legalmail.it, or a registered letter with return receipt to Le Chioccioline srls – Via Tosco Romagnola, 1242 – 56021 Cascina (PI), Italy
7.2 – The withdrawal will be valid only for products that have remained intact, for which, once returned, according to the methods indicated above, the customer will be refunded the price paid.
In any case, the deadline for returning the product to La Chioccioline srls is 10 days from the exercise of the right of withdrawal. For the purposes of the validity of the right of withdrawal, the product must be returned intact (therefore not opened, tampered with, adulterated), and in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
7.3 – Le Chioccioline srls will accept the returned goods, subject to contesting the integrity of the product; within 14 days of the communication of exercise of the right of withdrawal, Le Chioccioline srls will return the sums paid by the Customer for the purchase of the product by bank transfer to the Iban indicated by the Customer.
7 – bis “Satisfied or Reimbursed” Promotion
7bis.1 – The period of the “Satisfied or refunded” initiative runs from 01.11.2024 to 31.12.2024 and concerns the products offered for sale on the site www.lechioccioline.com and available in the period covered by the initiative. The initiative is reserved exclusively for end consumers, as defined in article 3 of legislative decree 6 September 2005 n. 206 "Consumer Code", that is, the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. The following cannot participate in the promotion: – persons under the age of 18; – subjects resident outside Italian territory and the Republic of San Marino; – individuals who do not have a European current account or a rechargeable credit card with an IBAN; – Retailers, wholesalers, shopkeepers, and more generally individuals, businesses or companies that make purchases with a VAT number.
7bis.2 – The mandatory trial period is 7 days from receipt of the product (including the day of receipt) and the refund request must be made no later than 5 days from the end of the trial period via certified e-mail to the address of certified mail lechiocciolinsrls@legalmail.it or by registered mail with return receipt to the address: Le Chioccioline srls – Via Tosco Romagnola n. 1242 – 56021 Cascina (PI). You must indicate: 1) The order number 2) The reasons why the product was not to your liking 3) The method through which you prefer to receive the refund between: Bank Transfer, Rechargeable Credit Card with IBAN and indicate the relevant IBAN .
7bis.3 – The refund is subject to the return of the product, in the conditions in which it is found following the trial and use period, at the expense of the customer requesting the refund, at the address Le Chioccioline srls – Via Tosco Romagnola n. 1242 – 56021 Cascina (PI). Only after verifying the correctness of the data sent and the reasons indicated for the questions asked by the system, will the company in charge provide the refund within 30 days of the end of the initiative.
7bis.4 – It will not be possible to request a refund multiple times for the same product, however it will be possible to request a refund for different products, it being understood that they cannot be on the same order. Only one refund will be possible for each order even if multiple products have been purchased.
8 Delivery
8.1 – Standard delivery will take place at the following times: from 9.00 to 13.00; from 2.00pm to 6.00pm, every day, except holidays, from Monday to Friday.
The courier makes the first delivery without notice. In case of absence of the Customer, the courier leaves a notice and attempts delivery again within the following 24 hours; in case of further absence, the package is deposited in an access point near the shipping address.
Shipments to Italy: Free shipping for all orders over €45.00. For orders under €45.00 the cost varies from €3.13 to €6.80 per shipment depending on the shipping method chosen.
Shipments to the Italian islands: Free shipping for all orders over €45.00. For orders under €45.00 the cost varies from €3.13 to €6.80 per shipment depending on the shipping method chosen.
Shipping to Europe Shipping costs are 10 euros for direct orders throughout Europe. Orders currently ship in 7-10 business days. Deliveries on Saturdays, Sundays and public holidays are excluded. We do not ship to Malta, Canary Islands, Switzerland.
9 Privacy INFORMATION PURSUANT TO LEGISLATIVE DECREE. 196/2003
Dear Customer, We inform you, pursuant to art. 13 of Legislative Decree 196/2003 that Le Chioccioline srls will process the data provided by you in compliance with the legislation on the protection of personal data processing. The provision of data is necessary and therefore any refusal to provide them determines the impossibility of carrying out the online purchasing service. We also inform you that the personal data you provide are collected electronically and processed, including with the aid of electronic means, directly and/or through delegated third parties (companies for home delivery, mailing and data entry) and may be used, subject to your necessary and explicit consent, for the purposes functional to the activities listed below:
- execution of the service and management of the purchase order of the products;
- statistical processing, sending of advertising material, also through the use of electronic mail. The provision of data for the aforementioned purposes is optional: your refusal will make it impossible for Le Chioccioline srls to follow up on the related activities. In any case, your data will not be communicated (except to companies for home delivery, mailing and data entry) or sold to third parties.
Within Le Chioccioline srls the data may only be known by specifically appointed individuals. Pursuant to art. 7 of Legislative Decree 196/2003, you have the right at any time to obtain from the Data Controller information on the processing of your data, its methods and purposes and the logic applied to it as well as
- confirmation of the existence of the data and communication of the same and their origin;
- the identification details of the Data Controller and the Managers, as well as the subjects or categories of subjects to whom the data may be communicated or who can become aware of it as Managers or agents;
- updating, rectification and integration of data;
- the cancellation, transformation into anonymous form, blocking of data processed in violation of the law;
- the certification that the operations referred to in points 3) and 4) have been brought to the attention of those to whom the data were communicated and disseminated, with the exception of the case in which this fulfillment proves impossible or involves the use of means manifestly disproportionate to the protected right;
- to oppose: the processing of data, even if pertinent to the purpose of collection, for legitimate reasons; to the processing of data for commercial information purposes or for carrying out market research. The Data Controller is Le Chioccioline srls, with registered office in Via Tosco Romagnola n. 1242 – 56021 Cascina (PI). To exercise the rights provided for in the art. 7 of Legislative Decree 196/2003, write to Le Chioccioline srls for the attention of the person responsible for processing personal data or to the e-mail address lechiocciolinecosmetici@gmail.com.